My Experience Interviewing for a Job at Duke Health

The Duke University Health System is rightly touted as one of the best in the country. It consistently scores top for many of the most important categories, while there is also a huge focus on

The Duke University Health System is rightly touted as one of the best in the country. It consistently scores top for many of the most important categories, while there is also a huge focus on research.

But what it is like interviewing for a position there? I recently went through the process and would like to share some of my experiences.

Applying for a Job at Duke Health

The application process was fairly standard. I did not see any major difference compared to other health networks. The application was done through the Duke Health website, which required me to include personal information, references and past work history.

I was contacted over email a couple weeks after I had submitted my application. I applied for the Patient Service Associate position. And I was happy to get an email from someone at human resources around 10 days after I had applied.

Initial Contact

The email indicated that I had been selected for initial screening regarding the Patient Service Associate position. I was invited to call the human resources manager, so that we could set up a further interview to assess my credentials.

Duke Health typically uses a three step process for hiring. The first step is submitting an application and getting past that round. The next step involves a phone interview, which leads up to a face-to-face interview.

I contact the human resources manager the same day, we spoke for a few minutes and set up a phone interview for later in the week.

Phone Interview

I did not find anything out of the ordinary regarding the phone interview. Duke Health is obviously very thorough when they are hiring new people for various positions. I was asked many questions about my credentials, experience, personality and how I was like working with others.

Face to Face Interview

A few days after my phone interview, I got a call saying that I had been approved for a face-to-face meeting. I was to meet with a practice manager at one of their Raleigh, NC facilities, as it is where I would be working.

The face-to-face interview was very pleasant and friendly. As a lot of the screening gets done in the first two rounds, Duke Health uses the last round to get to know its applicants. It is how I felt during the interview.

I was asked some questions about my skill set. Questions I would only know to answer because I had experience and the qualifications of a Patient Service Associate. But the majority of the interview focused on how I worked in a professional and high stress environment.

One question that stood out is when the practice manager asked me how I would handle a co-worker who was being difficult.

It appears I gave a satisfactory answer, as I got the job!

I’ve had a very positive experience working with Duke Health for the past few months. I believe it is one of those health service companies that is every bit as accomplished as the statistics indicate.